FAQ

Frequently Asked Questions

All ORDERS RECEIVED after Feb 15 with be equipped with the either the KabaMas X10 or S&G 2740  per FF-L-2740 B


 

What do DO & DX priority ratings mean?

Why do you ship FOB Origin? How can I get FOB Destination shipping?

Order Status, Shipping, Billing & Delivery Questions

 

1.  How do I know if you have received my order?

We do formally; acknowledge all orders placed, with the assignment of the HPG Order #

For example, 212 - - - - (7) digit order #

To better serve you, please let us know if the order was emailed, faxed or mailed.

What was the date of the order?

Please advise, Purchase Order #, Delivery Order #, or first and last name of the cc holder

2.  What is the shipment status of my order?

Please advise your Hamilton Products Group Order #

 If you do not have your Hamilton Products Group Order #, please advise the following:

Was the order emailed, faxed or mailed?

What was the date of the order?

Please advise, Purchase Order #, Delivery Order #, or first and last name of the cc holder

3.  I need a copy of my invoice.

Please advise your Hamilton Products Group Order #

If you do not have this, please advise the following:

Was the order emailed, faxed or mailed?

What was the date of the order?

Please advise, Purchase Order #, Delivery Order #, or first and last name of the cc holder

4.  Has my order been paid for?

Please provide HPG Invoice #  (Also, a (7) digit number)

If you do not have this, please advise the following:

Was the order emailed, faxed or mailed?

What was the date of the order?

Please advise, Purchase Order #, Delivery Order #, or first and last name of the cc holder

5.  How can I obtain a copy of my credit card receipt?

PLEASE NOTE, WE CAN ONLY COMMUNICATE ANY CC INFORMATION, WITH THE CREDIT CARD HOLDER. 

Please contact us at 1-800-876-6066, 602-441-2990, or at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .

6.  I need my order quickly.  Can I pay a rush or expedite fee?

We will be glad to ship your order as soon as we can, for no additional charge.

Please let us know the item, qty, zip code for shipping, and your on site date requirement, and we will advise our very, best time frame.

7.  How can I obtain a copy of the shipment Bill of Lading, Tracking Number, and/or Proof of Delivery?

We email, each order, within 24 hours of shipment, a copy of the Bill of Lading, complete with tracking number, carrier, phone number and web address.

We will be glad to locate this information and forward all necessary documentation.

8.  How can I tell if my Safe and/or Container is still under warranty?

Please provide unit serial# and a brief description of any problem.

We will review and respond within 24 hours.