FAQs

FAQs


Frequent Asked Questions

 

The safe is locked and closed and you don’t have the combination?

You will need to contact a GSA certified locksmith in your area to come out and drill the safe open for you. You can purchase a replacement locking front drawer head from Hamilton Products and have the locksmith install it.

 I need a drawer head what do I do?

You will need to email the serial number off the cabinet that you need a drawer head for we will confirm which cabinet you have and quote you either a drawer head with or without a lock.

How do I know if you have received my order?

We do formally; acknowledge all orders placed, with the assignment of the HPG Order # For example, 212 - - - - (7) digit order #

  • To better serve you, please let us know if the order was e-mailed or mailed.
  • What was the date of the order?
  • Please advise, Purchase Order #, Delivery Order #, or first and last name of the cc holder

What is the shipment status of my order?

Please advise your Hamilton Products Group Order #, if you do not have your Hamilton Products Group Order #, please advise the following:

  • Was the order e-mailed or mailed?
  • What was the date of the order? (Please advise, Purchase Order #, Delivery Order #, or first and last name of the cc holder)

I need a copy of my invoice.

Please advise your Hamilton Products Group Order #, if you do not have this, please advise the following:

  • Was the order e-mailed or mailed?
  • What was the date of the order?
  • Please advise, Purchase Order #, Delivery Order #, or first and last name of the cc holder

Has my order been paid for?

Please provide HPG Invoice #  (Also, a (7) digit number), if you do not have this, please advise the following:

  • Was the order e-mailed or mailed?
  • What was the date of the order?
  • Please advise, Purchase Order #, Delivery Order #, or first and last name of the cc holder

How can I obtain a copy of my credit card receipt?

PLEASE NOTE, WE CAN ONLY COMMUNICATE ANY CC INFORMATION, WITH THE CREDIT CARD HOLDER.  Please contact us at 1-800-876-6066, or at hpg@hamiltonproductsgroup.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it. 

I need my order quickly.  Can I pay a rush or expedite fee?

We will be glad to ship your order as soon as we can, for no additional charge. Please let us know the item, qty, zip code for shipping, and you’re on site date requirement, and we will advise our very, best time frame.

How can I obtain a copy of the shipment Bill of Lading, Tracking Number, and/or Proof of Delivery?

We email, each order, within 24 hours of shipment, a copy of the Bill of Lading, complete with tracking number, carrier, phone number and web address. We will be glad to locate this information and forward all necessary documentation.

How can I tell if my Safe and/or Container is still under warranty?

Please provide unit serial # and a brief description of any problem. We will review and respond within 24 hours.

For Technical Support:

Please call 513-874-3733

  • Shipping & Delivery

F.O.B. ORIGIN: Milford, Ohio 45150
Delivery area to lower 48 contiguous States, Washington D.C., Alaska, Hawaii & Puerto Rico

All products are shipped F.O.B. Origin

Additional Charges for Inside & Sidewalk Delivery
Additional charges for sidewalk or inside delivery. It is the responsibility of the recipient to remove the equipment from the truck. If you would like to request assistance in placing your order inside an office, you must specify "INSIDE DELIVERY REQUESTED" on your order. This additional service is at the customer's expense. You may select your own cartage or Van Line, or we can assist you. Hamilton Products Group, Inc. cannot assume responsibility for the charges and the exact expense will be billed to the purchaser

Additional Charges
Export Packing Charge: Priced upon request
All additional delivery services are billed at the customer's expense